Refund Policy

At ArchyBase, we strive to deliver the best AI design experience possible. This policy outlines when and how refunds may be issued.

Refund Eligibility

  • Time Limit: Refund requests must be submitted within 3 days of purchase
  • Credit Usage: If you have used more than 20 AI generation credits, you are no longer eligible for a refund
  • Subscription Renewals: Auto-renewal charges may be refunded if requested within 24 hours of the renewal date

How to Request a Refund

  1. Contact Us at [email protected]
  2. Include: your account email, order number, purchase date, and reason for the request
  3. Submit within 3 days of your purchase

Processing

Approved refunds will be credited to your original payment method.
A processing fee of up to 6% of the payment amount may apply.
Refunds are typically processed within 5–10 business days.

Non-Refundable Cases

  • Credits that have been used
  • Requests submitted after the 3-day window
  • Accounts suspended for Terms of Service violations

Changes to This Policy

We may update this policy at any time. Updates will be reflected on this page.

📩 Questions? Contact us at [email protected]